 |
| Program Crashes and/or Missing Elements from Screen | ||
|---|---|---|
| Description | When using the Symphony Math program, elements are missing from the screen, or items appear 'jumbled'. Or, when clicking on the 'Go' button from the Scoreboard screen, the Symphony Math program quits automatically. | |
| Step 1: Change the Video Driver used in the program | Symphony Math uses a 3d rendering engine. The Symphony platform supports several 3D driver sets, including DirectX9 (Windows only), DirectX7.0 (Windows only), OpenGL (all platforms), and Software Rendering (all platforms). 1. Start Symphony Math. 2. At the signin screen (list of names), click the 'Settings' button in the upper left of the screen. 3. Click the 'Graphics/Sound' tab from the right side of the Settings Control Panel. 4.
Choose a Video Driver from the pull-down menu under 'Video Driver'.
Choosing Software will remove all video acceleration, and may be suitable for some systems. Other choices will use available acceleration from the installed video card, but must be tested. 5. Click 'Apply' to save your changes. 6. Go back to the signin screen. Enter the program as a student and select any activity from the menu. If the problem is not resolved, repeat steps 2-5 with the other Video Drivers available in the list above. |
|
| Step 2: Update the Video Driver | If none of the drivers above produce desirable results, an updated driver may be necessary. A full explanation and description of troubleshooting steps is available at the following address: http://www.adobe.com/support/director/ts/documents/render_test/ sys_readme.html#CHIPSET%20SUPPORT-DRIVERS | |
